Frequently Asked Questions
Orders and Shipping
Where do you ship?
We currently ship to addresses within the United States.
How long will my order take to arrive?
Orders are processed within 1 to 2 business days. After that, most orders arrive within 5 to 11 business days. Large items such as ride-ons and play equipment may take longer.
How much does shipping cost?
Any applicable shipping cost is shown at checkout before you complete your order.
How can I track my order?
Once your order ships, we'll email you tracking information. Tracking can take 24 to 48 hours to update.
Can I change or cancel my order?
Email us at support@kidoraplay.com as soon as possible with your order number. We can only make changes before an order has shipped.
Why did my items arrive separately?
Items in the same order may ship separately and arrive on different days.
Returns and Damaged Items
What is your return policy?
You can request a return within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition. See our Refund Policy for full details.
What if my item arrives damaged or defective?
Email us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund at no cost to you.
How do I start a return?
Email support@kidoraplay.com with your order number.
Who pays for return shipping?
Return shipping is the customer's responsibility unless the item arrived damaged or defective.
How long do refunds take?
Once we receive and inspect your return, refunds go to your original payment method within 5 to 7 business days.
Products and Safety
Are your products suitable for my child's age?
Please follow the age and weight guidance from the manufacturer for each product. [Add the recommended age range to each product page before launch.]
Do I need to supervise my child?
Yes. Play equipment and ride-on vehicles should always be used with adult supervision, and you should read all included instructions before use.
Do products need assembly?
Some items require assembly. Instructions come with the product. [Confirm per product.]
How do I care for wooden products?
Wipe clean with a soft, slightly damp cloth and dry afterward. Avoid harsh chemicals.
Help
How do I contact you?
Email support@kidoraplay.com. We reply within 1 to 2 business days.
What payment methods do you accept?
Accepted payment methods are shown at checkout.